Client Case Study – Chef Works


Not your typical distributor


About Chef Works

Chef Works’ award-winning business model includes value-added services such as custom embroidery, alterations and silk screening for their customers on virtually any apparel item that they distribute to their clients – which includes more than 100,000 items. This poses significant challenges from a distribution standpoint because they are managing the fulfillment of customer orders that includes items with and without value-added services. For example, this might include embroidering a restaurant’s name and a chef’s name on a garment.

As a leading supplier of chef apparel, Chef Works fulfills global orders from their two distribution centers. The main distribution center for the last 10 years is located in Poway, Calif., and now a new distribution center has been added in Richmond Hill, Ontario, Canada.

Chef Works annually moves more than 12 million units through their U.S. distribution center and a significant percentage of those units have value-added services. All of this is done in a 35,000-square-foot distribution center with only 30 distribution associates splitting two shifts.

Increasing Efficiency and Accuracy for Chef Works

Chef Works began automating its distribution center in 2007. In addition to moving to a larger facility, the transition included implementing a Warehouse Management System (WMS) and Warehouse Control System (WCS). These new capabilities included RF mobile device barcode scanning, real-time inventory tracking, inventory allocation, paperless pick tickets, order consolidation and improved order picking efficiency and accuracy thanks to White Systems Horizontal Carousels for order fulfillment.

Chef Works partnered with Intek to implement their Supply Chain Execution Software for the WMS/WCS software solution and White Systems for the horizontal carousel solution. This partnership provided seamless integration to all of the automation equipment, as well as their Sage 300 ERP and Logistyx Technologies shipping and parcel manifesting system.


Prior to implementing Intek’s WMS/WCS, Chef Works was picking orders using printed pick tickets and physical locations labeled with each SKU. They relied on employees to locate each SKU and to climb a ladder, when necessary, to complete the pick. Order priorities were handled manually using the printed pick tickets. –As you can imagine, this was a cumbersome and time-consuming process.

The transformation took approximately six months to complete. With two pods of three horizontal carousels each, one operator has access to more than 3,000 pick locations. Picking accuracy quickly rose to 98.9 percent after implementing the horizontal carousels with pick to light. This has enabled them to provide excellent accuracy to their customers. In addition, they have added almost 200 Flow Rack pick faces to accommodate high-moving items. This enables the simultaneous replenishment of pick faces while continuing to pick orders. Chef Works’ goal was not to reduce staff, but to keep pace with the growth while maximizing the working space and inventory.

The system has been expanded to include an automated order consolidation storage system utilizing additional White Systems Horizontal Carousels and a White Systems Storbot automated robotic storage system. This expanded system, which integrates with Intek’s software, was instrumental in driving efficiency with one of the more difficult aspects of the operation — picking customer orders that include items with and without value-added services.

This order profile is very common and the White Systems Storbot solution with horizontal carousels enabled Chef Works to stage and store value-added service items (i.e. embroidered items) for orders. From there they could automatically release and process the associated non-value-added service items for picking and consolidating the completed order (i.e. an order that includes value- and non-value-added items).

Learn more about Chef Works






How Intek and White Systems Helped

Intek and White Systems were selected as the solutions for Chef Works. The integration planning and implementation fit the required timeline and provided growth capacity for five years. Intek provided integration with the customized embroidery process, which requires passing detailed instructions between multiple databases, and the Chef Works Sage 300 ERP. Some level of modification was required to accomplish this task while maintaining the integrity of Intek’s software for support and future upgrades. This integration provided additional tracking and data analysis tools such as real-time order status for customers, cycle counting, order inventory transactions, operator performance and the ability to quarantine product electronically (eliminating the need to manually move products to special locations).

Many of Intek’s configurations are accessible to the user to set up and modify with changing business conditions. Intek and White Systems utilize robust, proven technologies to reduce any operations downtime. Both have sufficient customer support systems in place to take care of most day-to-day issues, and both systems integrated with Chef Works’ information technology automation. This allowed the straightforward addition of more conveyors, carousels, and automation well past the initial installation.

Intek’s Supply Chain Execution system brings everything together and fully integrates the entire operation from receiving through shipping and everything in between. This includes the White Systems Horizontal Carousels for picking and the Horizontal Carousels and StorBot for order staging and consolidation, Sage 300 ERP, Logistyx Technologies shipping and manifesting system, and all RF Mobile Device operations for the fast-moving flow rack picking and high bay/narrow aisle racking system.

Chef Works, Intek & White Systems – Partners for the Future

It is clear this has been a successful venture for all parties involved because Chef Works is in its 10th year partnering with Intek and White Systems – a relationship that has extended well beyond the five-year growth requirement. Chef Works has quadrupled its business during that time while distribution associates have doubled. Safe to say, they are happy with the operational accuracies the Intek and White Systems solutions provide.