Expert Service & Support
At White Systems, service isn’t an afterthought—it’s a core part of what we deliver. Our U.S.-based Field Service Engineers (FSEs) are factory-trained experts who know our systems inside and out. Every technician is a direct member of the White team, committed to helping you keep your system running at peak performance.
From day one, we assign a dedicated FSE to your account—someone who lives nearby when possible and is familiar with your specific equipment. Whether it’s scheduled preventative maintenance or a time-sensitive reactive call, you’re supported by a team that’s reliable, responsive, and invested in your success.
What You Get With White Systems Service
Preventative Maintenance
Our service agreements include scheduled maintenance based on your machine’s specific needs. FSEs follow a detailed checklist and provide documentation upon request—helping reduce downtime and extend equipment life.
Fast, Expert On-Site Support
If something goes wrong, you’ll get expert help fast. We aim to be on-site as early as the next business day—or within 24 hours for Gold contract holders. Our technicians come prepared with deep product knowledge and the right parts.
Predictable, Cost-Effective Coverage
Service contract holders get discounted labor rates and guaranteed pricing—even if visits run long or include travel delays. No surprises—just consistent, reliable support.
Our Service Packages
Silver – Business Hours Coverage
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Scheduled preventative maintenance
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Reactive on-site service during business hours
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Phone and email support during business hours
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Assigned Field Service Engineer (FSE) familiar with your equipment
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Prioritized scheduling for contract holders
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Discounted labor rates and guaranteed pricing
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Parts and technical support available separately
Ideal for steady operations that need reliable support and cost control.
Gold – 24/7/365 Preferred Support
Everything in Silver, plus:
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24/7/365 phone and on-site support
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We make every effort to be on-site within 24 hours
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Fastest response times for urgent needs
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Parts and technical support available separately
Best for critical operations with high uptime demands.
The White Intelligent Storage Difference
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Nationwide Coverage: FSEs are strategically located for faster response times
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Factory-Trained Experts: Technicians know your system—no learning curve
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Never Outsourced: All service is performed by White employees
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Full Lifecycle Support: Installations, upgrades, rebuilds, relocations, and more
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Transparent Communication: Service records available upon request
How to Reach White Systems for Service
Phone:
Normal Hours (Mon–Fri, 7:30 AM – 5:00 PM EST): 508-771-9400 x3
After Hours: 508-771-9400 x7000
Email:
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Service & General Inquiries: service@sencorpwhite.com
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Parts: parts@sencorpwhite.com
Online:
Use the contact form below and our team will follow up promptly.
Contact Us
Please contact us and we will get back to you.