Expert Service & Support

At White Systems, service isn’t an afterthought—it’s a core part of what we deliver, ensuring you maximize uptime and protect your investment for years to come. Our U.S.-based Field Service Engineers (FSEs) are factory-trained experts who know our systems inside and out. Every technician is a direct member of the White team, committed to helping you keep your system running at peak performance.

From day one, we assign a dedicated FSE to your account—someone who lives nearby when possible and is familiar with your specific equipment. Whether it’s scheduled preventative maintenance or a time-sensitive reactive call, you’re supported by a team that’s reliable, responsive, and invested in your success.

What You Get With White Systems Service

Preventative Maintenance
Our service agreements include scheduled maintenance based on your machine’s specific needs. FSEs follow a detailed checklist and provide documentation upon request—helping reduce downtime, extend equipment life, and keep your operation running at peak efficiency.

Fast, Expert On-Site Support
If something goes wrong, you’ll get expert help fast. We aim to be on-site as early as the next business day—or within 24 hours for Gold contract holders. Our technicians come prepared with deep product knowledge and the right parts.

Predictable, Cost-Effective Coverage
Service contract holders get discounted labor rates and guaranteed pricing—even if visits run long or include travel delays. No surprises—just consistent, reliable support.

Our Service Packages

Silver – Business Hours Coverage

Scheduled preventative maintenance
Reactive on-site service during business hours
Phone and email support during business hours
Assigned Field Service Engineer (FSE) familiar with your equipment
Prioritized scheduling for contract holders
Discounted labor rates and guaranteed pricing
Parts and technical support available separately

Ideal for steady operations that need reliable support and cost control.

Gold – 24/7/365 Preferred Support

Everything in Silver, plus:

24/7/365 phone and on-site support
We make every effort to be on-site within 24 hours
Fastest response times for urgent needs
Parts and technical support available separately

Best for critical operations where uptime is non-negotiable and equipment protection is a top priority.

The White Intelligent Storage Difference

Nationwide Coverage: FSEs are strategically located for faster response times
Factory-Trained Experts: Technicians know your system—no learning curve
Never Outsourced: All service is performed by White employees
Full Lifecycle Support: Installations, upgrades, rebuilds, relocations, and more
Transparent Communication: Service records available upon request
Uptime & Asset Protection: Proactive service and fast response help safeguard your equipment investment